Shipping & Delivery
IMPORTANT UPDATES
Dear Customers,
Please be advised, some delivery delays within the Australia Post Network may occur due to extended COVID-19 restrictions, limited flights and high parcel volumes. For all updates concerning domestic delivery and potential delays, please use the link below.
On behalf of Australia Post, we sincerely apologise for any inconvenience you may experience. Thank you for your patience and understanding.
https://auspost.com.au/service-updates/how-lockdowns-are-affecting-our-services
Team Live
OUR COMMITMENT
Who likes waiting? Definitely not us! AND definitely not you!!!
Here’s our commitment to you:
We’ll dispatch your order on the same day* as long as you place it by 2pm (Weekdays and on Australia time folks! For those of you in the US/Europe… don’t worry… we’re ahead of you guys anyway! So, you’ll get it like… quicker than you think!)
If we have an issue, we’ll be in touch with you on the same day with a resolution.
We send everything EXPRESS!
SAME DAY DELIVERY - PERTH
Order by 12pm (Noon) Perth Time (Monday to Friday) and we’ll deliver your order by 5pm**. This service is limited to addresses within 20km from Perth CBD. Please check if your address is within the coverage area at checkout. Addresses outside the area Same Day Delivery are not guaranteed.
There is a flat rate of $30 per order
**Note that this is a Courier service. If you are not available to sign and receive your delivery, it will be returned to us. You will need to pay a new delivery fee to get your order sent out again. PO BOXES will be sent via Express Post.
CLICK AND COLLECT
Beat the crowds and the hassle? No minimum spend. No shipping costs. We offer CLICK AND COLLECT to our network of Stores. At checkout, simply select the Store you’d like to pick-up from.
You’ll receive an email from us when your order is ready to collect! Simple.
EXPRESS SHIPPING
| Country | Service | Order Spend | Free Shipping |
|---|---|---|---|
| Australia | EXPRESS | Over AUD $50 | Yes |
| EXPRESS | Under AUD $50 | No, AUD $10 flat rate | |
| New Zealand | Express | Over AUD $100 (~110 NZD) | Yes |
| Under AUD $100 | No, AUD $10 flat rate (~11 NZD) | ||
| US | Express | Over AUD $290 (~200 USD) | Yes |
| Under AUD $290 | No, AUD $43 flat rate (~30 USD) | ||
| Canada | Express | Over AUD $220 (~200 CAD) | Yes |
| Under AUD $220 |
No, AUD $38 flat rate (~35 CAD) |
||
| UK | Express | Over AUD $290 (~150 GBP) | Yes |
| Under AUD $290 | No, AUD $58 flat rate (~30 GBP) | ||
| Europe | Express | Over AUD $320 (~200 EUR) | Yes |
| Under AUD $320 | No, AUD $48 flat rate (~30 EUR) | ||
| Rest of World | Express | No, Calculated at Checkout |
FAQS
For those of you in Australia – we use the awesome Australia POST EXPRESS. So if you’re in a Express Post Network location, expect to receive your order the next business day* (Click for more information about Australia Post Express Post Network areas)
For those of you in NZ:
* Some orders may take longer, if the item is not in our warehouse,
** Delivery times are based on a standard schedule from Australia Post, and may vary depending on the location you are sending your parcel to. We send all our parcels from the 6000 CBD postcode.
– we use Express Service so that usually means within 2-3 business days. Make sure you keep an eye on your tracking!
For those of you outside Australia – that means we send via Express Post! So it’ll be quick because their service is awesome. Keep an eye on your tracking email!
Take the guessing out of your order… As soon as your order is dispatched by us, you can be sure to receive a tracking email. You’ll be able to see exactly how far away your order is!
NOT HOME FOR DELIVERY?
We require signatures for deliveries because we want to ensure your parcel arrives in great condition and securely.
We suggest you keep an eye on your parcel’s tracking. If you’re not available when the postie (for Australia) attempts to deliver your parcel, they’ll take it to your local post office for you to collect. Australia Post’s online tracking will let you know where your parcel is awaiting collection.
Likewise, all orders sent via DHL will also include tracking and must be signed for. Redeliveries with DHL must be managed with them directly in your country.
Live is not liable for any loss as a result of wrongful delivery where Australia Post or DHL provides a proof of delivery to the shipping address provided by the customer in their purchase. All parcels dispatched by Live are dispatched with a request for signature on delivery.
We like to be sure that your order reaches you safe and sound. If you choose to change the delivery instructions (e.g. to Safe Drop or Parcel Locker Delivery), Live is no longer liable for the safe delivery of your order.
If items are not claimed from the Australia Post/DHL branch and are sent back to us or if you have provided an incorrect delivery address, Live will not pay for a second delivery to the customer. Customers must cover this cost.
CUSTOMS AND IMPORT DUTY
Items for delivery to countries outside of Australia may be subject to customs duties and taxes levied by the destination country. You, as the recipient, will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to.
If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package.
Please Contact Us if you have any questions
