Returns

CHRISTMAS EXTENDED RETURNS PERIOD
Dear Customers,

All purchases made between 1st November and 24th December are eligible for our Extended Christmas Exchange Period. Clearance products excluded.

You can exchange (in-store only) or receive a store credit until 10th January.

Wishing you a very Merry Christmas from Team Live.

 

Occasionally an item arrives that isn’t quite as amazing as you’d have hoped. No worries because we have an amazing returns policy, and we’re here for you ever step of the way! You can return IN-STORE or ONLINE.

We offer FREE RETURNS for all Exchanges so get in quick to ensure we still have your size!

If you receive anything you are unhappy with for any reason (excludes Sale, Clearance and Promotional Items), we’ll help you with a refund within 14 days of purchase, or an Exchange/Store Credit within 30 days from purchase. If your items are purchased on Promotion, we'll help you with an Exchange/Store Credit within 14 days of purchase. Sale/Clearance marked items are eligible for Store Credit only within 14 days of purchase. Some items are excluded and special conditions apply, so make sure that you read our full returns policy by clicking here.