LiveCrew Member Benefits
We believe you’re special… do as a thank you for shopping with us, we want to offer you something special too! Think vouchers, exclusives, chance to be a VIP, giveaways, etc! PLUS as an added bonus, we’ll keep you up to date with all the latest styles, trends, and fashion influencers. With our help, you’ll have a style that’ll make you look fabulous.
Exclusive offers, freebies and vouchers
Earn VIP status and unlock exclusive benefits & offers
Access to win monthly give-aways
Birthday voucher to spend how you'd like
Exclusive event invites
TERMS & CONDITIONS
- Live Clothing will not accept any liability for any email communication to any Member that is misdirected, lost or not received.
- Live Clothing will not accept any liability for any Technical Issues that may cause damage to any computer related to or used in connection with the LiveCrew Loyalty Program.
- Live Clothing reserves the right to cancel, terminate, modify or suspend the LiveCrew Loyalty Program, vouchers or your membership, especially if the program is being abused, there has been a mistake or damage or loss may or is being caused to any person. Where possible, Live Clothing will provide reasonable notice.
- Live Clothing will not be liable for any tax liability incurred by a Member in connection with the LiveCrew Loyalty Program, including that incurred in the provision of vouchers.
- The Terms and Conditions are to be read in conjunction with any additional conditions associated with vouchers. In the event of any discrepancies, Live Clothing’ decision in its absolute discretion will be final and binding.
- Live Clothing’ decision in relation to all matters arising in relation to the LiveCrew Loyalty Program is final and binding, unless we have acted illegally.
- Members of the LiveCrew Loyalty Program will be entitled to receive benefits.
- Live Clothing reserves the right to vary and cancel upcoming and existing benefits at any time and with reasonable notice, where possible.
- An individual is deemed to be a Member of the LiveCrew Loyalty Program when they submit a completed application in store or create an online account.
- Completion of the sign-up process is deemed acceptance by the individual of the Terms and Conditions of this Membership Program and of Live Clothing.
- Membership of the LiveCrew Loyalty Program is only open to individuals with a valid email address and completion of certain mandatory fields.
- At any time, Members can only have one membership to the LiveCrew Loyalty Program
- Membership is not transferable.
- It is the responsibility of the Member to update their Membership Profile.
- A Member can at any time terminate their membership by providing written notice to Live Clothing.
- Membership is open to Australian and international residents.
- Members may be required to provide photo identification to verify their identity.
- Each transaction can only be linked to one account.
- Reward qualification occurs in store by quoting your name and/or unique email address. To qualify for rewards for online purchases you must be logged into your online account.
- Live Clothing employees are not eligible for membership.
- Live Clothing may update a Member account with a voucher as a consequence of a purchasing behaviour, incentive and/or promotional activities. The earning rate is at our discretion and, Gift Card and Sale/Promotional items (Promotion, Sale or Clearance) are excluded from the earning rate unless otherwise advised.
- Live Clothing will notify the Member via email and on their Online Account of their entitlement to any vouchers.
- Vouchers may be expressed in a monetary form or as a “freebie”- for example, an AUD $25.00 or ONE (1) Free Silent Theory Tee voucher. However, in no way do vouchers represent legal tender in any country. Vouchers that are issued with a specific monetary value, such as a "$ off" discount, are only redeemable in-stores and online in the Australian online store.
- Vouchers cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments - including (but not limited to) gift vouchers, gift cards, cheques and credit notes.
- Only ONE (1) voucher may be used at a time in any ONE (1) transaction.
- Vouchers can be redeemed at Live Clothing stores and Online. In physical stores, Vouchers can only be redeemed on presentation of the Voucher and corresponding photo identification.
- Some items may be excluded or unable to be purchased using vouchers. This will be advertised and/or notified to you by Live Clothing staff.
- If a Membership is terminated by us for cause, all outstanding and future vouchers will no longer be valid and will be rendered null and void.
- Vouchers are valid for 1 (one) month from date of issue.
- Vouchers cannot be used after the expiry date.
- Only vouchers from ONE LiveCrew Loyalty Account can be presented per transaction.
- Live Clothing will not be held responsible or liable if vouchers are not able to be redeemed for whatever reason including if there is a Technical Issue unless directly due to Live Clothing’ negligence.
- Vouchers cannot be redeemed as part of a Gift Voucher purchase. Gift Voucher purchases will not count towards the Voucher earning rate.
- Unless stated otherwise on the voucher, all vouchers expire at midnight on the day specified in the Offers section of the User’s Online Account.
- A Member can only receive a birthday voucher if they have provided their complete date of birth at least four (4) weeks prior to your actual birthday. Each Member will only receive one (1) birthday voucher in any 365 day period.
- Vouchers are not available to Live Clothing employees.
- Any eligible refund for product purchased with a loyalty voucher (or part thereof) will not be eligible for a “refund”. Only an “exchange” or “Store Credit” may be issued.
- If you are awarded a Voucher due to a purchase made by any legal tender (cash, credit card, afterpay, or otherwise) and you then return the purchase, Live Clothing reserves the right to void the corresponding Voucher. If you make a purchase using a voucher and then return the purchase, the refund amount will only total the legal tender or Gift Card amount in the transaction. The corresponding Voucher is not refundable.