FAQ

General

As long as your order hasn’t been dispatched, our Support Team will be able to help you out. Please contact them directly here.

Sure, we’re here to help! You can either contact us via Facebook Messenger, Instagram, or directly by clicking here.

Please use our store locator to find your closest store and give them call. Our awesome Team Members are here to help.

Absolutely. We also offer Humm and Zip-pay. Simply add the items you’d like to your cart, click check out and pay using the Afterpay option. Follow the prompts to complete your transaction. Please note our Returns Policy on all Afterpay transactions. Click here for more information.

Live Clothing is now in Liquidation, unfortunately your gift cards are no longer able to be redeemed. 

As Live Clothing is now in Liquidation, Store Credit and Gift Card holders were provided 15 days (until 17th May 2022) to redeem these. Our Liquidators, BRI Ferriers, subsequently provided an additional 7 days as a goodwill extension (until 22nd May 2022).

Any unused Gift Cards and Store Credit will be forfeited past this date. You will however be able to raise a claim in Liquidation as an unsecured credit holder. If you wish to do so, please contact BRI Ferriers on (08) 6316 2600  

We love receiving feedback from our valued customers. Rest assured, we follow up on every piece of feedback that is provided and put in place improvements based on it. Please contact us directly and select feedback by clicking here.

Our buying team would love to hear from you. Please send an enquiry to our Support Team and they’ll forward your email to the relevant buyer. Please include a brand bio, current product catalogue and RRP. Contact our Support Team at get.help@liveclothing.com.au


Returns

Oops! We’re so sorry! Occasionally a faulty item makes its way into our awesome range. BUT don’t despair, we’ll sort it for you! Please click here for more information around damaged items and how to return.

As Live Clothing is now in liquidation, some of our policies have changed. Please refer to our revised Returns/Exchanges/Change of Mind policy.

As Live Clothing is now in liquidation, we are no longer offering free returns.

International Returns: We are no longer offering international returns.

As Live Clothing is now in liquidation, some of our policies have changed. Please refer to our revised Returns/Exchanges/Change of Mind policy.

As Live Clothing is now in liquidation, we are no longer offering international returns.

Unfortunately, any shipping costs paid on your original order are non-refundable when you return items under our Change of Mind Policy.


Delivery

As Live Clothing is now in liquidation, we are no longer offering our Same Day delivery option. Rest assured, our online store is still operating, and we are shipping as per usual.

For all Australian deliveries, we use a variety of reputable couriers. So that means you’ll get it even quicker! For all International deliveries, we use the legendary Australia Post. These guys are known for their amazing service and quick turnarounds.

As Live Clothing is now in liquidation, once your order has been shipped it is no longer possible to alter your delivery instructions. Live Clothing will not be held responsible for incorrect delivery addresses or instructions.

It may take a few hours for your tracking code to be activated by our delivery partners. Please check back in a few hours for an update. If after 3 business days it is still not working, please do contact us directly here and we’ll investigate it on your behalf.

Easy! Simply find the email we sent you with your tracking number for your delivery. On this email you'll find a link to take you directly to the Carriers website with your tracking ID preloaded.

Oh no! Please contact us with your order details and we’ll look into it for you. If your parcel has been lost (it’s rare but it does happen), we can open an investigation with Australia Post on your behalf.

We know these things can happen and life can unexpectedly change our plans. ALL of our deliveries require your signature – so if you’re not home, then then our carrier will leave you a card in your mailbox for pickup at your closest  location. For international deliveries, DHL will leave you a card and ask you to contact them for redelivery. You will need to speak to them directly to make the necessary arrangements.


International Delivery

Absolutely, we deliver to NZ, US, UK, Canada, Europe and Asia. Your delivery costs will calculate on check out, and your order will be sent by Australia Post.

We are no longer offering international returns.

Items for delivery to countries outside of Australia may be subject to customs duties and taxes levied by the destination country. You, as the recipient, will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to. If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Please contact our Support Team if you have any questions.