FAQ

General

As long as your order hasn’t been dispatched, our Support Team will be able to help you out. Please contact them directly here

Sure, we’re here to help! You can either contact us via Facebook Messenger, Instagram, or directly by clicking here

Please use our store locater to find your closest store and give them call. Our awesome Team Members are here to help

Absolutely. Simply add the items you’d like to your cart, click check out and pay using the Afterpay option. Follow the prompts to complete your transaction. Please note our Returns Policy on all Afterpay transactions. Click here for more information.

Unfortunately due the complex nature of IT systems, our physical gift cards are not able to be used with our online store. Rest assured, we’re working on a solution for this!

Absolutely. Our Loyalty program is integrated both online and in store. So, you’ll be able to earn and redeem all of your vouchers in-store and online!

We love receiving feedback from our valued customers. Rest assured, we follow up on every piece of feedback that is provided and put in place improvements based on it. Please contact us directly and select feedback by clicking here

Our Buying Team would love to hear from you. Please send an enquiry to our Support Team and they’ll onforward your email to the relevant buyer. Please include a brand bio, current product catalogue and RRP. Contact our Support Team at get.help@liveclothing.com.au


Returns

Oops! We’re so sorry! Occasionally a faulty item makes its way into our awesome range. BUT don’t despair, we’ll sort it for you! Please click here for more information around damaged items and how to return.

Some items are identified as items that are not eligible for return. This largely relates to the hygienic nature of the item if it were returned. Think jewellery, underwear, bodysuits. Additionally, some reduced priced items (like those on Clearance) are excluded from our Change of Mind Policy as these products are on run-out and priced accordingly.

Yes, we do for Australian orders. Returns are completely free with us as long as you return your item for an exchange of size/colour only. Of course, you can always return IN-STORE completely free! Make sure you get in quick! We cannot guarantee that we’ll have your alternative size or colour available to exchange your item with. You’ll then miss out on your Free Returns offer! If you would like to return an item for a Refund, we can arrange a return label for you at a flat fee of $10 within Australia. This fee will be deducted from your Refund. Alternatively, you’re welcome to use a carrier of your choice to send it back to us. Please be aware that it is your responsibility to make sure that the item arrives safely, so ensure that you send it with tracking and insurance. If the item does not arrive, we will not be able to refund you.

International Returns: We’re happy to assist, however please note that shipping back to us is your responsibility and at your cost. Simply contact our Support Team to help you with your return.

Absolutely you can. Our awesome store staff will be happy to help you out. Please remember that our normal Change of Mind Policy applies.

We’re happy to assist, however please note that shipping back to us is your responsibility and at your cost. Simply contact our Support Team to help you with your return.

Unfortunately, any shipping costs paid on your original order are non-refundable when you return items under our Change of Mind Policy.


Delivery

Same day delivery is a unique option for our Perth based customers. Simply order by 12pm (noon) Monday to Friday, and we’ll deliver your order by 5pm. Click here for more information. Note that this is a Courier service. If you are not available to sign and receive your delivery, it will be returned to us. You will need to pay a new delivery fee to get your order sent out again. PO BOXES will be sent via Express Post.

For all Australian deliveries, we use the awesome Australia Post AND we only ship EXPRESS! So that means you’ll get it even quicker! For all International deliveries, we use the legendary DHL. These guys are known for their amazing service and quick turnarounds.

If you’d like to amend your delivery instructions on your order, you can only do this via a My Post account. You can create one by heading to: https://auspost.com.au/mypost/ All Live Clothing parcels are dispatched with a request for Signature on Delivery. We like to be certain that your order reaches you safe and sound. If you choose to change the delivery instructions to leave it in a safe place without a signature, Live Clothing is no longer liable for the delivery of your order.

It may take a few hours for your tracking code to be activated by our delivery partners. Please check back in a few hours for an update. If after 48 hours it is still not working, please do contact us directly here and we’ll investigate it on your behalf.

Easy! Simply find the email we sent you with your tracking number for your delivery, and head to the Australia Post website to track: www.auspost.com.au/track For international deliveries, simply find the email we sent you with your tracking number for your delivery, and head to the DHL website, select your location and then track your parcel: https://www.dhl.com/en/dhl_worldwide

Oh no! Please contact us with your order details and we’ll look into it for you. If your parcel has been lost (it’s rare but it does happen), we can open an investigation with Australia Post on your behalf.

We know these things can happen and life can unexpectedly change our plans. ALL of our deliveries require your signature – so if you’re not home, then then Australia Post will leave you a card in your mailbox for pickup at your closest Australia Post Office location. For international deliveries, DHL will leave you a card and ask you to contact them for redelivery. You will need to speak to them directly to make the necessary arrangements.


International Delivery

Absolutely, we deliver to NZ, US, UK, Canada, Europe and Asia. Your delivery costs will calculate on check out, and your order will be sent by DHL EXPRESS.

We’re happy to assist, however please note that shipping back to us is your responsibility and at your cost. Simply contact our Support Team to help you with your return.

Items for delivery to countries outside of Australia may be subject to customs duties and taxes levied by the destination country. You, as the recipient, will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to. If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Please contact our Support Team if you have any questions.