HOW DO I ADD ITEMS TO MY BAG AND COMPLETE AN ORDER ONLINE?
Step 1: Adding items to My Bag
To add an item to your bag start by browsing through our website then simply click on the product image for further information. Most items have a size and colour option you must select then simply click on the “BUY NOW” button. You then have the option to go back and add additional items to your bag or click ‘CHECKOUT’ to proceed to purchase the items you have selected. Please note you will not be able to add an item to your bag if it has sold out, however you may contact our customer service team via email on firstname.lastname@example.org to see if an item is still available in one of our stores.
Step 2: My Bag
Once you have added all the items to your bag you can review these items at any time by clicking on the “View” button located at the top right hand of your screen. Here you can amend your quantities or remove any items you no longer require. Once you updated all items in your bag please press the “update” button to make sure you are happy with all your items in your bag before you “proceed to purchase” and complete your order. Please note to finalise your order you will also be asked to provide contact details, payment and delivery information.
ADDING ITEMS TO MY WISHLIST?
It is easy to store your favourite Live items in My Wishlist. Simply click on the item you want and click onto the ‘Add To My Wishlist’ button, you can then keep browsing. You can go back and view your Wishlist at any time, just click on the wish list tab at the top right of your screen. When you have finished browsing you can simply add items you wish to purchase to your bag and proceed to complete your order or print your list. Alternatively, you may want to email your Wishlist items onto a friend so they see your selection by simply clicking on the email button or share them on facebook and other social media sites.
CAN I CHANGE OR CANCEL MY ORDER?
Yes, whilst you are still browsing and shopping online simply change, remove and update your items as required by updating the quantities in your bag. However, once you have proceeded to purchase and confirmed your order it is not possible for you to change or cancel your order. Your order will be sent to you however, once you receive it you may then return any item you no longer require. Please make sure you refer to our Returns and Exchange Policy for conditions regarding returns and exchanges.
CAN I SEND A GIFT TO SOMEONE?
Yes you can. The process is the same as shopping for your self. When you enter the payment and shipping pages of the site you can choose to have the order delivered to the gift recipient’s address.
CAN I BUY A GIFT CARD?
You can buy a Live gift card online (an additional charge of $3.00 will be charged for registered post delivery) and it can be used in all our Live stores across Australia. However please note gift cards cannot be redeemed online as part of the payment process. Furthermore, gift cards should be treated like cash. Defaced, mutilated, altered, lost or stolen gift cards will not be replaced, refunded, or redeemed. Gift cards can only be redeemed for merchandise and not for cash. All our gift cards are valid for 12 months from the date of issue. Gift cards cannot be reloaded, they a partially redeemable and it is up to you to use the full value before the expiry date. The minimum amount for a gift card purchase is $20.00 and maximum amount is $500.00.
HOW DO I KNOW WHAT SIZE I AM?
For further information on our sizing guide and measurements please refer to our sizing chart.
HOW DO I KNOW IF AN ITEM IS IN STOCK?
Please note all stock displayed online is in stock and available to purchase, unless the item is labelled “SOLD OUT”. Unfortunately some of our popular or selected items sell out quickly online however you may be able to find it in one of our stores instead. You may contact our customer service team via email on email@example.com to see if an item is still available in one of our stores.
DOES LIVE OFFER A LAYBY SERVICE?
No as a fast fashion retailer, we promise up to the minute international trends with new collections and product arriving in stores on a daily basis. Therefore in order to keep true to our promise, and ensure our product remains cutting edge, we are unable to hold lay-by product.
WHAT CARDS/PAYMENT OPTIONS DOES LIVE ACCEPT?
We accept VISA, MasterCard and AMEX credit cards as well as payment via express pay pal. Your card will be debited at the time of dispatch. Please note the transaction will appear on your statement as Live. Please note we do not accept pay pal deferred payment option.
WHAT CURRENCY DO YOU USE?
All prices online are displayed in Australian Dollars (AUD) inclusive of GST.
For delivery within Australia we use Australia Post E-parcel.
More questions? Contact us at firstname.lastname@example.org or call (08) 6267 6400 Monday- Friday (9.00am-5pm WST)